Access to Codex is blocked due to a requirement for verification of an outdated phone number, with no option to update or recover the phone number.
Access to Codex is blocked due to a requirement for verification of an outdated phone number, with no option to update or recover the phone number.
Problem statement normalized from the linked evidence
CANDIDATE VIEW · NOT A PUBLISHED OPPORTUNITY
01
Qualification checklist
Gate decision: Aug 15, 2026
✓
At least 3 independent users3 / 3
MET
×
At least 2 independent discussions1 / 2
NOT MET
✓
At least 1 supporting signal3 Blocked workflows · Persistence
MET
02
Observed signals
Users3
Discussions1
Mentions3
Active days2
Source coverageGitHub
TrendUNKNOWN
First seenJun 02, 2026
Last seenJul 15, 2026
Why the gate is holding
Fewer than 2 independent discussions
Competition research, commercial scoring, and Build Gap analysis do not run until this gate passes.
03
Source evidence
3 evidence records
github · HIGH · Jul 15, 2026
openai/codex
I am experiencing the same issue. I am a paid ChatGPT Pro/Codex user, but I am completely blocked from using Codex because it requires verification of an old phone number that I no longer have access to. My situation: - I can successfully log in to my OpenAI account. - I can access ChatGPT normally. - My subscription is active. - I can prove account ownership through my email and Apple subscription/payment history. - The problem only happens when trying to access Codex. Codex redirects me to verify this phone numbe…
Hi. I have been a devoted OpenAI user since the GPT-3 era, and I am also an especially devoted, long-time fan of both @tibo-openai and @etraut-openai . I am very sorry to tag you directly, but this issue is extremely important to me and is currently blocking my work. I am experiencing the same Codex desktop sign-in issue on macOS. Support Case: 11465182 Previous Case: 10227974 My password verification succeeds, followed by successful device-bound passkey verification using the passkey registered on my computer. Cod…
Codex requires verification of an inaccessible legacy phone number and provides no phone number replacement or recovery path
### What issue are you seeing? ## Problem Description I can successfully sign in to my OpenAI account using Google OAuth and access ChatGPT without any issues. My account is already authenticated through Google and protected by MFA. I can use ChatGPT normally, which demonstrates that I have valid access to the account. However, when attempting to use Codex on macOS, the application requires verification of a phone number that was associated with my account years ago. That phone number is no longer under my control.…